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Save time and money with AI powered ticket classification.
ClientZen's Text Analysis processes tickets and feedback across your favorite channels and platforms, transforming words into actionable insights with real meaning behind every query. Save hours by replacing the slow feedback analysis process with fully automated tagging that you control.
IMPACT
Hands-free ticket classification
Richer Insights
Extract hidden patterns, trends, and recurring topics from vast volumes of unstructured text, offering a comprehensive understanding of customer opinions.
Efficiency and Speed
Process and analyze large datasets of customer interactions in a fraction of the time, ensuring no feedback goes unnoticed.
Better Strategy Formulation
Recognize the most frequently mentioned topics in feedback, allowing for a more targeted approach in product and service enhancements.
Risk Management
Spot negative themes early on, enabling proactive measures to manage and mitigate potential issues.
Trusted by industry leaders
Your organization
Teams who benefit
VoC
Voice of Customer
& CX
Uncover arising trends among customers immediately.
Extract outlines from vast amounts of conversation in just a second.
CS
Customer service managers
Identify common themes or issues from customer interactions.
Customize training modules based on the recurring patterns in feedback.
PM
Product Development /Management
Understand specific features or aspects frequently discussed by users.
Prioritize enhancements based on the qualitative data provided by customers.
MM
Marketing
Discover what aspects of the product or service are most often highlighted in discussions.
Adapt campaign strategies based on popular topics or trends observed in customer communication.
SM
Sales
Get insights into frequent questions, objections, or areas of interest mentioned by potential clients.
Shape sales pitches and collateral based on common themes derived from client feedback.
OM
Operations
Gauge operational efficiency through feedback patterns.
Implement changes in processes that are frequently pointed out in textual feedback.
AI-powered RESEARCH
The full picture,
at any point in time
Learn who says what. Are your best customers affected mainly by X or Y?
Surface main issues, top questions asked, most requested features.
Zoom in or out across the entire customer journey.
Real-Time Impact Monitoring
Real-time monitoring
See potential pain points on the rise.
Get notified whenever something is wrong.
Understand if your release actually solved the problem.
EFFORTLESS PREPARATION
Data quality is what makes all the difference
Connect all your feedback sources
with zero effort.
Our AI will clean the noise, auto-tag conversations, and detect sentiment automatically.
Define filters based on your own custom fields.
SAFETY FIRST APPROACH
Securely connect your source of customer intelligence
Data encryption at rest and transit
Regular vulnerability scans
GDPR Compliant
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Get started quickly with free onboarding assistance
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Free trial for 30 days
GDPR compliant
No code platform
Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max Yampolsky
·
CEO @ One Click Crypto
Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max Yampolsky
·
CEO @ One Click Crypto
Get a FREE complete analysis on your data
Paste your feedback, reviews or any text to see how it works.
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needed
sentiment analysis
on your dataset
discover how feedback
analysis works
The most cost efficient solution on the market
Automated
tagging
Insights
discovery
Sentiment
analysis
User
segments
MRR behind
feedback
Release
impact tracking
Price per
month
ClientZen
€490
/mo
Chattermill
€1000
/mo
Thematic
€3,750
/mo
Prodsight
€500
/mo
MonkeyLearn
€299
/mo
Sentisum
€2000
/mo
Take accurate and fast product decisions, with powerfull AI driven
customer insights and extended reports.
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Analytics
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